What is our return policy?
At BoxGuessHey, we accept returns within 30 days from the date you receive your lint remover. To be eligible for a return, the item must be unused, in the same condition that you received it, and retained in its original packaging.
Exchanges
If you wish to exchange an item, please initiate a return for the original item using the guidelines provided, and subsequently place a new order for the item you desire.
Damaged or Defective Items
Should you receive a damaged or defective item, please contact us immediately at [email protected]. Be sure to include details of the problem and your order number in your communication. Our customer service team is dedicated to resolving your issues promptly and to your satisfaction.
Refunds
Upon receiving and inspecting the returned item, we will notify you via email of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be issued to your original method of payment. Please allow a few days for the refund to be posted to your account.
Updates to This Policy
We reserve the right to modify this Return and Exchange Policy at any time to reflect updates to our procedures or changes required by operational, legal, or regulatory demands.
Contact Us
For any inquiries or concerns about our Return and Exchange Policy, or if you encounter any problems with your return, please do not hesitate to contact us at [email protected]. Your satisfaction and convenience are our priority, and we are here to ensure a smooth and supportive customer experience.
