At BoxGuessHey, we aim to deliver your products in the most efficient and timely manner possible. Please review our shipping policy below:
Free Shipping Eligibility
We offer free shipping on all orders over $39.99.39.99, a flat shipping fee of $2.99 will be applied. We hope this is helpful! If you have any further questions, please feel free to ask!
Order Processing Time
All orders are processed within 2 business days. Once your order is processed, we'll send you a confirmation email with your tracking information. Please note that business days do not include weekends or public holidays.
Shipping Methods and Timeframe
We use reputable shipping carriers to ensure your purchases arrive safely. Once your order is processed and dispatched, you can expect delivery within 7-15 business days, depending on your location. However, in the event of unforeseen delays, such as unexpected high volume or other external factors, we ask for your understanding.
Order Delays or Issues
If your order is delayed or there are any issues with your delivery, please contact our customer service team. We are always here to assist and ensure you have the best experience.
Tracking Your Order
After your order has been shipped, you'll receive a tracking number via email. You can use this information to track your package and get real-time updates on its location and delivery status.
Wrong or Damaged Items
If you happen to receive the wrong item or if your purchase arrives damaged, please contact us at [email protected] immediately. We will arrange for a return, exchange, or refund based on our 30-day return policy.
Your satisfaction is our top priority, and we are committed to providing the best possible service during every step of your shopping experience.
For further information or specific questions about shipping, feel free to reach out to our team at [email protected] or call us at +86 130 3291 3806.
