Have Questions? We’re Here to Help!

If you have any inquiries, please do not hesitate and feel free to reach out to us.

How To Contact Us?

For the most efficient response, we encourage you to email us at [email protected]. We strive to reply within 1 business day to address any questions or concerns you might have.

For Order-Related Inquiries:

Please contact our customer service:

Our Location:

BoxGuessHey,
Room 1808-365, 18th Floor, Information Building,
No. 13, Linyin North Street, Pinggu District,
Beijing, China, 101200

Important Information:

  • Ensure your account email is accurate to receive an order confirmation and details like your order number. Please check your email thoroughly, including your spam folder, to make sure you receive updates from us.
  • Returns and exchanges: Please contact our customer service before sending any products back. Return requests will not be accepted without prior communication with our team.

We value every interaction and are dedicated to providing the assistance you need. Don’t hesitate to get in touch!